Terms & Conditions

1. Preamble & Acceptance of Terms

Welcome to Away Go Journeys. These Terms and Conditions govern the access to and use of our website, services, travel bookings, and B2B partnership arrangements provided by Away Go Journeys, a France-registered Destination Management Company (DMC) accredited by ETOA (European Tourism Association), registered at 12 Avenue Helene Edeline, 94250 Gentilly, France.

By accessing our website, requesting quotations, or confirming bookings with us, you ("Client", "Travel Operator", "B2B Partner") agree to be legally bound by these Terms and Conditions.

2. Scope of DMC Services

Away Go Journeys operates as a Destination Management Company across European destinations (including France, Switzerland, Italy, Germany, Austria, Spain, Netherlands, Belgium, and surrounding countries). Our services include:

• Hotel accommodation reservations across all categories.
• Private transfers, airport meet-and-greet, and chauffeured coach transport.
• Tailor-made single-country and multi-country itinerary route planning.
• Landmark entry tickets, museum passes, and curated sightseeing experiences.
• Multilingual professional tour guides and 24/7 on-ground assistance.
• Group travel, incentive tours, MICE, and VIP custom requests.

3. B2B Partnership & Non-Solicitation Policy

Under our "You Sell. We Deliver." partner model, Away Go Journeys operates as an independent white-label ground handler for travel agencies and tour operators. We guarantee strict brand protection:

4. Quotations, Rates & Booking Confirmations

All rates provided in custom B2B proposals or quotations are expressed in Euros (€ / EUR) unless otherwise specified.

• Quotations are subject to availability at the time of final confirmation and deposit payment.
• Prices include applicable French VAT and local European taxes unless explicitly stated (such as tourist city taxes payable directly at hotels where mandated by local municipal laws).
• A booking is deemed confirmed only upon receipt of a written confirmation invoice from Away Go Journeys and agreed deposit.

5. Payment Schedule & Currency

Standard payment schedules for individual FITs and group bookings are set forth in the contract invoice:

6. Cancellations, Modifications & Refunds

Any cancellation or amendment request must be submitted in writing to [email protected]. Cancellation charges apply based on the lead time prior to arrival:

• 30+ days prior to arrival: Loss of deposit plus any non-refundable supplier costs (train tickets, venue passes).
• 29 to 15 days prior to arrival: 50% of the total itinerary cost.
• 14 to 7 days prior to arrival: 75% of the total itinerary cost.
• Less than 7 days or No-Show: 100% cancellation charge.

7. Passports, Schengen Visas & Travel Insurance

It is the sole responsibility of the client or tour operator to ensure travelers possess valid passports (minimum 6 months validity) and appropriate Schengen entry visas. Travelers are strongly advised to hold comprehensive international travel, health, and trip cancellation insurance. Away Go Journeys accepts no liability for visa rejections or customs delays.

8. Force Majeure

Away Go Journeys shall not be liable or deemed in default for any failure or delay in performing services resulting from events beyond reasonable control, including but not limited to acts of God, extreme weather events, natural disasters, epidemics/pandemics, war, civil unrest, strikes, government restrictions, or airport closures.